Privacy and Security Statement
We know that your privacy is very important to you. That’s why protecting any personal information, such as your name, address, e-mail address or phone number that you provide to us is of the utmost importance to Builders Warehouse USA, Inc. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us at Builders Warehouse USA, or through our authorized service providers (“Service Providers”).
When you provide personal information at our Stores, our Call Centers, our Sites and to our Service Providers, you are consenting to the manner in which Builders Warehouse USA will collect, use, disclose and otherwise manage your personal information, as set out below.
Collection and Use of Personal Information
We may collect personal information that you provide us when you:
• Purchase, order, return, exchange or request certain information about our products and services;
• Request a quote and/or purchase one of our home services for your home or office;
• Sign up or register for loyalty club membership communications or offerings;
• Rent tools, equipment and/or trucks from one of our Stores;
• Contact a Call Center or customer service desk;
• Visit or register with our Sites or participate in another feature of our Sites, such as a bulletin board;
• Provide us with comments or suggestions.
We may also collect personal information about you from our Service Providers.
Shopping at Builders Warehouse USA:
When you purchase products and services at one of our Stores, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders, to ensure proper delivery, to better assist you when you visit or call us as well as to improve our product and service offerings.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver’s license. We collect this information to help prevent fraud.
Call Centers: When you call one of our Call Centers about a product, delivery, an installation, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.
Online Registration: Registration is an optional service provided by our Sites. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, e-mail address, a password that you select, and optionally, your interests. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Builders Warehouse USA.
Other Uses of Personal Information: Builders Warehouse USA uses personal information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.
Your Suggestions: We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of our Stores, Call Centers, our Sites and our product and service offerings.
Disclosure of Personal Information
Personal Information Disclosure: Builders Warehouse USA will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.
Data Sharing for Catalog Mailings: We may share your name, address and transactional information about products you have purchased from our catalogs with third party companies so that you may receive future catalog offerings about products and services that may be of interest to you.
Other Service: In the U.S., to serve you better, we may combine the personal information that you give us on our Sites and at our Stores or through our catalogs with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Companies that work with or on behalf of Builders Warehouse USA: Information provided by you will be used by Builders Warehouse USA and its Service Providers to learn about the experiences of our customers so that we may enhance our programs and improve our level of service.
If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers (U.S. Postal Service, or other delivery companies we or you select). Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery.
Additional Information about Our Sites
Visiting Our Sites: In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve our Sites.
Cookies: Our Sites use a technology called “cookies”. A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.
Tracer Tags: Our Sites may also use a technology called “tracer tags”. These may also be referred to as “Clear GIFs” or “Web Beacons”. This technology allows us to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Sites for you and other future website visitors.
Online Advertising: We partner with third-party ad networks to deliver online advertising about our products and services when you visit our Sites or other websites on the Internet. These partnerships help us provide you with advertisements that are tailored to your particular interests, improve and optimize your experience on our Sites, and track the effectiveness of marketing efforts. To facilitate these online advertising efforts, our ad network partners may use cookies, web beacons and similar technologies to collect information about your activities on our Sites or other websites.
Third Party Links: Our Sites may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.
Security of Personal Information
We will maintain the confidentiality of all personal information collected in our Stores, our Call Centers, our Sites and from our Service Providers and will only disclose such information to employees and Service Providers who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
Security Measures on Our Sites
Secure Shopping: When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your personal information.
Builders Warehouse USA also takes the following measures to protect your personal information online:
Passwords: To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Builders Warehouse USA will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
Order Information: Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Builders Warehouse USA cannot ensure or warrant the security of any information you transmit to us on our Sites.